Learning about McDonalds?
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- McDonalds has built up huge brand equity. It is the No. 1 fast-food company by sales, with more than 31,000 restaurants serving burgers and fries in almost 120 countries. Sales, 2007 (11,4009 million), 5.6% sales growth.
- Good innovation and product development. It continually innovates to retain customers in the business.
- The McDonalds brand offers consumers choice, reasonable value and great service
- Large amounts of investment have gone into supporting its franchise network, 75% of stores are franchises.
- Loyal staff and strong management team.
- Core product line out of line with the trend towards healthier lifestyles for adults and children. Product line heavily focused towards hot food and burgers.
- Quality issues across the franchise network.
- Joint ventures with retailers (e.g. supermarkets).
- Consolidation of retailers likely, so better locations for franchisees.
- Respond to social changes - by innovation within healthier lifestyle foods. Its move into hot baguettes and healthier snacks (fruit) has supported its new positioning.
- Use of CRM, database marketing to more accurately market to its consumer target groups. It could identify likely customers (based on modelling and profiles of shoppers) and prevent brand switching.
- Strengthen its value proposition and offering, to encourage customers who visit coffee shops into McDonalds.
- The new “formats”, McCafe, having Wifi internet links should help in attracting segments. Also installing children’s play-parks and its focus on educating consumers about health, fitness.
- Continued focus on corporate social responsibility, reducing the impact on the environment and community linkages.
- International expansion into emerging markets of China and India.
- Social changes - Government, consumer groups encouraging balanced meals, 5 a day fruit and vegetables.
- Focus by consumers on nutrition and healthier lifestyles.
- Competitive pressures on the high street as new entrants offering value and greater product ranges and healthier lifestyles products. E.g. subway, supermarkets, M&S.
- Recession or down turn in economy may affect the retailer sales, as household budgets tighten reducing spend and number of visitors.
- Pressure groups - environmental.
 Hoovers (2008), http://www.hoovers.com/mcdonald’s/–ID__10974–/freeuk-co-factsheet.xhtml
 McDonalds Annual Report (2008)
 Jobber, (2006), Principles and Practices of Marketing, 3rd Edition
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